We know you and your team depend on TopLeft and need it to be reliable. So we've introduced two new things to help in this regard:

1. Stable release channel for those who prefer more stable features rather than the newest features as early as possible. Customers on this channel will receive updates every couple of weeks rather than as soon as a feature is available. To use this channel, email us at help@topleft.team.
2. Incident reporting system that pages an on-call engineer for operational problems, 24x7, whether detected automatically or by a customer report. You can report an operational problem at https://incident.topleft.team/. For example, there could be error responses, timeouts, or significantly delayed data sync that doesn't trigger our monitoring. If you observe this and there's not already an incident reported at https://status.topleft.team/, feel free to submit an incident.
   
   Please do not use this for technical support (i.e. system setup, usage questions, 2FA resets, bug reports)- for support, continue to message us at help@topleft.team.

Have you heard? TopLeft now supports a new licensing model which is a lot more flexible than our old model. 😀

Now each person who uses TopLeft can be assigned the best license tier for them. You don't have to use Standard or Basic for everyone on the team if that's not what works best for your organization.

There's also a new tier, Premium, which allows you to see work assigned to members who aren't licensed in TopLeft- great for managers and dispatchers who don't plan to have their team work out of TopLeft.

Check out the blog post for all the details, and email sales@topleft.team if you have any questions.

TopLeft has introduced a 1-click way for a technician to see his or her own tickets- the My Tickets button in the main menu.

The number represents the number of tickets assigned to you.

When you use this button, you can still bookmark the resulting page or set the page as a pinned tab in your browser, for even faster access to the page that shows your own work.

The button is available for ConnectWise ticket boards and Autotask ticket and task boards. It will be introduced to our other types of boards soon.

• Vastly improved organization of articles
• Easier searching
• New articles are available
• Knowledgebase articles are suggested in the online chat support

Additionally, the home page at https://help.topleft.team/ has easy links to all our various help resources.

For ConnectWise customers in TopLeft's US East region, who have their ConnectWise server behind a source IP filtering firewall, please add this IP to the whitelist:

157.245.221.49

Add the IP to ensure all our servers in this region can communicate with your ConnectWise server.

For ConnectWise customers in TopLeft's US East region, who have their ConnectWise server behind a source IP filtering firewall, please add this IP to the whitelist:

138.197.75.94

Add the IP to ensure all our servers in this region can communicate with your ConnectWise server.

If you’re ready to transform your MSP, then register now for the July 7, 2022 Agile MSP Bootcamp. This virtual event will give you insights and tools to achieve transformation in these key areas – workplace culture, management structure, workflow and ticket management, project & service management, and building the right team. 

This year’s Bootcamp features 6 dynamic, experienced, and expert speakers in the Agile and MSP communities, and you’ll also be given an opportunity to network with fellow MSP leaders who are committed to growing their businesses. In addition, a portion of event revenues will go toward providing clean water for the world through the work of https://www.charitywater.org/

Visit https://www.topleft.team/agile-msp-bootcamp to learn more and to register today. Register by Friday, July 1 with the code “agile30” and get 30% off the regular registration fee.

If you have an on-premise ConnectWise server behind an IP-filtering firewall and use the TopLeft US East or US West region, please add one of these IP addresses to the whitelist:

US East: add 167.99.63.207
US West: add 138.197.221.0

We have a new tech support portal at https://help.topleft.team/tickets . You can register there to submit tickets online and to see your current and past tickets.

We are not migrating tickets from our old support site, so you won't see older tickets in the new portal.

As always, you can continue to email us at help@topleft.team. Tickets submitted by email are also shown in the new portal.

Stay tuned because we have more news coming regarding support resources.

We'll keep this short and sweet. If you have on-premise ConnectWise and filter access by IP, you need to update the list of allowed IPs. We've refreshed our cloud infrastructure in all regions.

Get the list of new IPs from the knowledgebase.