For ConnectWise customers in TopLeft's US East region, who have their ConnectWise server behind a source IP filtering firewall, please add this IP to the whitelist:
157.245.221.49
Add the IP to ensure all our servers in this region can communicate with your ConnectWise server.
For ConnectWise customers in TopLeft's US East region, who have their ConnectWise server behind a source IP filtering firewall, please add this IP to the whitelist:
138.197.75.94
Add the IP to ensure all our servers in this region can communicate with your ConnectWise server.
If you’re ready to transform your MSP, then register now for the July 7, 2022 Agile MSP Bootcamp. This virtual event will give you insights and tools to achieve transformation in these key areas – workplace culture, management structure, workflow and ticket management, project & service management, and building the right team.
This year’s Bootcamp features 6 dynamic, experienced, and expert speakers in the Agile and MSP communities, and you’ll also be given an opportunity to network with fellow MSP leaders who are committed to growing their businesses. In addition, a portion of event revenues will go toward providing clean water for the world through the work of https://www.charitywater.org/
Visit https://www.topleft.team/agile-msp-bootcamp to learn more and to register today. Register by Friday, July 1 with the code “agile30” and get 30% off the regular registration fee.
If you have an on-premise ConnectWise server behind an IP-filtering firewall and use the TopLeft US East or US West region, please add one of these IP addresses to the whitelist:
US East: add 167.99.63.207
US West: add 138.197.221.0
We have a new tech support portal at https://help.topleft.team/tickets . You can register there to submit tickets online and to see your current and past tickets.
We are not migrating tickets from our old support site, so you won't see older tickets in the new portal.
As always, you can continue to email us at help@topleft.team. Tickets submitted by email are also shown in the new portal.
Stay tuned because we have more news coming regarding support resources.
We'll keep this short and sweet. If you have on-premise ConnectWise and filter access by IP, you need to update the list of allowed IPs. We've refreshed our cloud infrastructure in all regions.
Join our webinar Monday June 28 to learn to use Kanban to fix project management at your MSP.
Have you asked yourself these questions?
Then you'll benefit from Kanban and the simple framework developed at our own MSP to deliver projects successfully.
On-premise ConnectWise users: if you apply a source-IP filtering firewall to your ConnectWise server, and your TopLeft region is US-West or EU, please update your firewall. We have new IPs as follows:
For US West:
For EU:
The old IP addresses in these regions are no longer active.
Last week we announced ticket editing, automatic card ordering, and a new Basic subscription plan and changes to our licensing model.
As of today, these changes are available to everyone. We'd love to hear what you think!
TopLeft is excited to announce a new subscription plan for those who need the visibility offered by Kanban boards but don't need to accelerate technician's day-to-day work. It's offered at half the price of the full TopLeft subscription plan.
We're also simplifying our licensing and increasing some pricing- but you can lock in old prices for the year.
This message summarizes the change. Check out the announcement on the blog for the full details.
We're introducing a new subscription plan for MSPs who need a better way to visualize their ConnectWise or Autotask work but don't need advanced features for accelerating day-to-day work on tickets, such as entering time and dispatching to calendars. If you're a project or service manager who needs to visualize your team's work, and your team mainly works from the PSA and will mainly use Kanban for periodic monitoring of work, the Basic plan could be for you. Monthly pricing is just $15/user.
We're making our licensing more like conventional subscription applications. A license will be needed for any person who uses Kanban boards. And any tickets and projects assigned to a licensed member can be shown on a Kanban board.
For monthly-paying customers this will take effect on May 11. For annually-paying customers this will take effect at your next renewal.
We haven't changed pricing in two years. But we've been issuing constant improvements, such as dispatching, project boards, UDF support, worldwide hosting regions, and many others.
So we can continue to invest in making Kanban boards to help you control your work, we're increasing pricing for ConnectWise customers from $27/user/month to $30/user/month. Monthly pricing will increase for Autotask customers when we introduce some key additional features later this year.
Annual pricing for both ConnectWise and Autotask customers is increasing to reflect two months free relative to monthly pricing.
You can lock in the current annual-payment price ($21/user/month) until May 2022. Read the blog post to learn how.