Viewing notes and time entries on tickets and tasks
We present you one more reason to not open ConnectWise or Autotask- now you can view ticket and task notes and time entries right in Kanban!...
June 2020
Audit trail available in Kanban
When changes are made to tickets, opportunities, and tasks in Kanban, your PSA audit trail attributes the change to the Kanban API member, n...
Service call dispatch available for Autotask
Autotask users can now use Kanban to dispatch service calls for technicians! When creating a service call, you can see the times of any othe...
Ticket SLAs available for Autotask
You can now view SLA info on Autotask tickets. This helps Autotask customers take SLA times into account when prioritizing tickets and impro...
May 2020
ConnectWise behind an IP firewall? Then add 2 new IPs
If your ConnectWise Manage server is on-premise and behind a firewall that blocks by IP address or region, you need to add 2 new IPs to your...
View service calls for Autotask
Autotask customers can now see service calls in Kanban. An outline around an assignment icon indicates the member has a service call for the...
MSP Project Management- recording of webinar available
If you missed the MSP Project Management webinar, or if you want to watch it again, you can get it on our Youtube channel:
Drag cards between member swimlanes in Autotask
Kanban for Autotask users can now assign or re-assign tickets and tasks by dragging cards between member swimlanes. Dragging a card to a me...
April 2020
Add notes in Autotask
You can now add notes to tickets and tasks in Autotask. It's available under the card ellipse (...) menu: You can provide the title, note t...
March 2020
Getting Ready to Accelerate Out of The Hairpin Curve
Business won't be the same even when the crisis is over. Wim Kerkhoff, founder of TopLeft and the MSP Kerkhoff Technologies, shares thoughts...