In our new UI you can now show ticket SLA information and the details of a ticket's service calls.

SLA on a ticket card:

Service call details on a card- past calls are red, calls today are green, and future calls are grey:

To show these details, edit a view and in the "card fields" section, select these fields:

• ConnectWise ticket: Scheduled resources, SLA
• Autotask ticket: Service calls, SLA
• HaloPSA: Appointments (SLA not available- we will add it in a future update)

We have introduced new Gantt charts in the old and new TopLeft UIs.

The functionality is equivalent to the old Gantt charts, but the new ones are a a better foundation for the many future improvements we have planned. 😉 Watch this space.

By the way- in the new UI, you can click a taskbar to show the editor where you can update all the fields about the project or ticket/task.

In TopLeft's new UI, Autotask users can now manage checklists for tickets.

Now there's one fewer reason for engineers to return to Autotask from TopLeft to update tickets.

Unfortunately, due to limitations in the Autotask API, we can't offer this function for Autotask project tasks. 😢

There is a new option available for entering time on a ticket. Previously the pane showing old notes was on the left side of the screen while the time entry form was on the right. Now you can view the time entry form above the old notes.

This is useful for engineers who don't need to refer to old notes while they enter time, for example because they are the only engineer who ever worked on the ticket.

This is the time entry screen for ConnectWise users. It differs for Autotask or HaloPSA users but the overall layout is the same.

As a user you can enable this option in your own account settings. Click your avatar/initials in the top-right corner, then click Settings, then disable the "Time & Notes in columns" option.

In the new UI we have added a dedicated filter for ConnectWise boards or Autotask queues.

For ConnectWise ticket and project views:

For Autotask ticket views:

ConnectWise board and Autotask queue are common choices for filtering tickets, and using this field for filtering is easier than setting up the equivalent filter in the query builder.

Furthermore, for ConnectWise ticket views, the selected boards are used to filter the list of statuses on the Workflows tab, making it much easier to assign statuses to workflow stages. This can reduce the number of statuses in the list from hundreds to just 10 or 20.

For what it's worth, the ConnectWise board selection above is equivalent to this query builder filter:

Join us on January 29 to hear what we've been up to the last few months, including:

• All‑new Capacity Planning module: instantly see who’s available now and how much work you can take on next
• Refreshed UI: faster navigation with less friction so your team gets more done
• 2026 Roadmap: hear what’s coming next to help you stay ahead of project overload and workload bottlenecks

This isn’t just another feature overview... it’s your chance to see what TopLeft can really do for MSP workflows, both operationally and strategically, and to ask questions live with our product team.
 
Date: January 29, 2026

Time: 1pm PST / 4pm EST
Length: 1 hour
 
Reserve your seat: Product Update & Roadmap Webinar
 
Can’t make it live? Register anyway and we’ll send you the recording.

We're excited to show off more of the new version of TopLeft! If you want to use this new UI in TopLeft, please email help@topleft.team to request access.

Some of the improvements in the new UI are most applicable to administrators and managers who set up boards, and other improvements are for everyone who uses boards and Gantt charts.

Improvements for Managing Boards/Views

We completely rebuilt how boards and Gantt charts are configured. The new way is easier and more flexible than the old way.

To take advantage of the new UI, you need to make a new view. Old boards still show up in the old UI. We will be introducing migration tools in February.

Flexible query builder

To choose which tickets appear on a board, views are set up using a flexible query builder. Compared to the old version, this lets you make use of boolean operators (and/or/not), searching by name (name starts with/ends with/contains), and it makes it easier to see which filter fields are in use.

Preview records while building

To help you configure the view, there is a preview that returns a sample of your matched records. It updates as you update the query definition.

Owner association modes

Every MSP works in a unique way. Some MSPs assign tickets to members, while others set the owner of the ticket to a member. Previously TopLeft associated tickets with members based on assignments, but now you can choose how to associate tickets with members. For ConnectWise, you can choose either ticket owner or assigned members, and for Autotask you can choose either primary assignments only or also secondary assignments.

Grouping (swimlane) choice can be overridden

When setting up a view, you can choose the default way to group records on the board or Gantt chart. For example, you can group tickets by assigned member, priority, company, or a whole host of other options.

Users can override this choice when they view the board or Gantt chart.

Previously, if you wanted to use more than one way to group tickets, you needed to make one board for each choice. This would result in having multiple boards that were nearly identical. But now because the choice can be overridden, you can just make a single board and let users override the choice as they see fit.

Automatic per-person Work In Progress limits

When using Work In Progress limits, per-person limits are automatically used when grouping work by assigned person. In the old UI, per-person limits needed to be configured separately.

Column/status mapping is optional

In the new version, the relationship between Gantt charts and Kanban boards has been simplified. Since Gantt charts don't make use of the mapping of ticket statuses to columns, performing this mapping is an optional step. You only need to map statuses to columns if you intend to use Kanban boards.

Improvements for Board Users

The following improvements help engineers and managers make better use of Kanban boards and Gantt charts.

Free text search

Enter a search term to quickly filter the results on the Kanban board or Gantt chart.

Easily change the grouping (swimlane) field

If the default grouping (swimlane) field choice isn't to your liking, you can easily choose a different grouping.

Filter to multiple members, companies, or projects

You can drill into work for certain members, companies, or projects. In the old UI, you could only select a single member, company, or project, but in the new UI you can filter for multiple records.

Faster performance

The board view loads faster than before, especially on boards with hundreds of tickets. In one of our tests, loading time was reduced by 65%.

Full screen mode

There's a new full screen mode that removes the navigation menus to let the board take the most space on your screen.

Zoom into any column or group

You can drill into groups or columns of cards with a single click.

Improved ticket editor

The ticket editor provides options for managing more data about tickets.

Historic charts for any view

You can now view historic ticket counts for any board. In the old UI, it was only possible to see this data for a single board for each team.

Dark mode

Dark mode is supported throughout the app.

What's Still To Come

We continue to work on the new UI. Some of the things still to come are:

1. Autotask ticket+task boards: show service tickets and project tasks together in one board on the new UI
2. UDFs: support for User Defined Fields from the PSA
3. Client portal: Let client portal users use the new UI
4. Metrics: summarize ticket metrics in groups and column- for example, show the average number of logged hours in the In Progress column

Watch this space!

This space has been quiet for a while. We haven't disappeared! We've just been working hard on some really big improvements. One is support for HaloPSA. The other is a whole new UI.

Familiar, yet different. And yes, that's dark mode, our top requested feature. We will have announcements about this soon. If you just can't wait, and want to try out the new UI now, email us at help@topleft.team.

By the way, if you want regular content about making work flow in your MSP, subscribe to our YouTube channel: https://www.youtube.com/@TopLeft

Recent ConnectWise Improvements

We do have a few improvements to share about our ConnectWise support. Here are some things we've changed:

1. Email notifications to contacts have more customization options. When technicians make notes on tickets, an email can be sent to the ticket contact, and previously only a single template was supported. But now you can create a different email template for every ConnectWise board. This is especially useful if you have a unique template for the ConnectWise board for that one special customer. Docs are here: https://help.topleft.team/knowledge/configure-emails-sent-to-connectwise-contacts
2. In the ticket creation dialog, priority and contact are now optional. If you leave the fields blank when you make a ticket, ConnectWise will choose the appropriate defaults.
3. In Kanban boards for projects, when the swimlanes are project phases, the phase WBS code appears in the swimlane header.
4. Ticket SLA times are now available from the ConnectWise API, so we use their values instead of calculating everything ourselves. This should make things more reliable... even in the case of leap years. 🤪

Those who use TopLeft for ConnectWise now have a new way to filter the tickets that show up on a Kanban board. You can select tickets where you are a member of the ticket's company's team in ConnectWise.

This limits the tickets on your board to only those for companies you are responsible for. It's especially useful for account managers or project managers.

To use this filter, click Filters in the main menu:

TopLeft can now send messages to your clients and technicians with a From address at your own company domain.

TopLeft sends emails to your clients and technicians in a few circumstances. For example, emails are sent when a contact is invited to the client portal, or when technicians enter notes on a ticket, or when a technician is assigned to a ticket.

Previously TopLeft sent these emails with a From address of noreply@topleft.team and a Reply-To header of some address at your company. This was to ensure high delivery rates and minimize the configuration you needed to do to use TopLeft.

However, now TopLeft can send these messages with a From address at your own domain. This will make messages more recognizable for your clients and technicians.

If you'd like to send emails with the From header instead of Reply-To header, please contact the helpdesk. You will need to create DNS records in your email domain as part of the setup.