New permissions required in ConnectWise v2022.1
For ConnectWise 2022.1 and later, TopLeft requires changes to two additional security role permissions for Service tickets.
These permissions need to be granted on the security role of the TopLeft API member as well as the security roles used by members who use member API keys- for example, the "Engineer" security role.
Please grant these permissions from the Service Desk section, Service Ticket - Dependencies record:
- Edit: all
- Delete: all
It should look like this:
If these permissions aren't granted, users editing or dragging tickets in TopLeft will see the error: "There was trouble performing the update on the remote ConnectWise application. The error was: ticket object is invalid. You do not have security permission to perform this action."