You can now add notes to tickets and tasks in Autotask. It's available under the card ellipse (...) menu:

You can provide the title, note type, description, and specify as an internal note. Try it out and let us know what you think!

Business won't be the same even when the crisis is over. Wim Kerkhoff, founder of TopLeft and the MSP Kerkhoff Technologies, shares thoughts on remote work and four things you can do to prepare your MSP to be better than ever during the Covid-19 crisis and after it ends.

Autotask users can now use Kanban for two common cases:

• Set a ticket or task primary assignment- great for service managers, project managers, or for technicians who fetch work from a team queue and need to assign themselves.
• Enter time on a ticket or task- very useful for engineers

Both functions are available under the ticket/task card ellipse menu:

If you don't see the option, give the board a full page refresh. Please try it out and let us know what you think! E-mail help@topleft.team.

We'll soon be starting work on secondary assignments and service calls for Autotask.

If you make use of project types in ConnectWise, you may have wanted to make separate Kanban boards for each type of project- especially if your have different teams for each type.

Now you can easily do that with the Project Types filter. This can filter can be set from the board add or edit page: