Ticket and Task Assignments and Time Entries in Autotask
Autotask users can now use Kanban for two common cases:
- Set a ticket or task primary assignment- great for service managers, project managers, or for technicians who fetch work from a team queue and need to assign themselves.
- Enter time on a ticket or task- very useful for engineers
Both functions are available under the ticket/task card ellipse menu:
If you don't see the option, give the board a full page refresh. Please try it out and let us know what you think! E-mail firstname.lastname@example.org.
We'll soon be starting work on secondary assignments and service calls for Autotask.