TopLeft can now make changes to tickets, projects, and other records as if you made the change in the ConnectWise application. This allows:

• The audit trail for a ticket, project, or opportunity to show which member made the change, rather than showing the change was made by the general TopLeft API member.
• Show ticket and time entry notes as being entered by the member when sending notes to customers, rather than showing they were made by the general TopLeft API member.
• Changes to be subjected to the member's security role restrictions.

To enable this function, you need to make a set of member API keys and put the keys in the TopLeft app. Instructions and an explanatory video are in the knowledgebase.