Here's a summary of the improvements we made to TopLeft in April.

Improvements

• Time entry forms accept times in the user's time zone, not the PSA environment's time zone. Users outside the PSA environment's time zone can now enter time with respect to their local time zone.
• Tickets with running timers can be shown and highlighted
• Added a settings page for managing administrative users
• Time and note entry dialogs no longer close with the Esc key, to prevent accidental loss of unsaved note contents.

ConnectWise

• The maximum length of ticket notes is increased to 4000 characters.
• An option is available to prevent syncing of sales opportunity records.

Autotask

• Began using the Autotask REST API for syncing certain records. The REST API requires some additional privileges- please update your TopLeft API member's security level so we can continue to download UDF data.

Bug Fixes

• In ticket notes sent to contacts, newlines are properly formatted.
• In the ticket note tooltip and dialog, newlines are properly formatted.