TopLeft needs new permissions granted for its API member in Autotask in order to continue downloading UDF fields for tickets.

Please update the TopLeft account's security level by adding the "Application-Wide (Shared) Features (Full Access)" permission.

For full instructions, such as how to navigate to the Autotask settings where this is found, see the knowledgebase document for Autotask API member setup.

Autotask is shutting down their SOAP API, so TopLeft is changing to use their REST API, and this permission is required to download UDF records using the REST API. At the moment it is only necessary for ticket UDFs, but we expect this permission to be necessary for UDFs on other types of records as we migrate to using the REST API all Autotask data.