Views in the new TopLeft UI can be filtered using User Defined Fields (UDFs), aka Custom Fields, from your PSA.

You can use this to show tickets on a Kanban board that match a user defined field value in the PSA. For example:

• In a text field for required skillset, you can include tickets where skillset includes "azure" (see screenshot below).
• In a numeric field for customer rating, you can include tickets with a value less than 3.0.
• In a date field for request date, you can include tickets where the request date was more than 7 days ago.

UDF filtering generally works for strings, numbers, and date fields.

As a reminder, UDFs can be used in a few ways in TopLeft: they can be shown on cards, be used in automatic ordering within columns or grouping in swimlanes, and now they can be used in filtering.