Some ConnectWise MSPs have ConnectWise boards with large numbers of tickets that will never be shown on a TopLeft Kanban board. For example, an RMM ticket board may have thousands of open tickets, and not all MSP's use Kanban to manage those tickets.

In this case, TopLeft shouldn't be syncing those tickets from the ConnectWise server, in order to speed up ticket syncing and reduce load on both the MSP's and TopLeft's systems.

Until now, TopLeft has had an advanced option to limit the ConnectWise boards we sync from. Now we've introduced a much easier-to-use option to control this.

To keep ticket syncs fast and limit the load TopLeft puts on your ConnectWise server, consider limiting the ConnectWise boards TopLeft syncs from. To do so, visit the Admin section, then click ConnectWise Boards to Sync- then select the boards that have tickets you want to manage in TopLeft.