When you make changes to Autotask data from TopLeft, Autotask has been recording the change as made by your TopLeft API member. This made various activity and audit logs less useful and harder to understand.

Here's an example. Who is "API, Kanban" anyway?

But no more- now TopLeft can make changes to your Autotask data and Autotask records the change as being made by the Autotask user. This is known as resource impersonation.

Impersonation is disabled by default for existing customers because it requires some extra setup for the TopLeft API user in Autotask. To enable impersonation, follow the instructions in the knowledgebase.