For Autotask customers, TopLeft normally syncs tickets from all queues. However, some of these queues contain tickets that usually aren't shown in TopLeft, such as alerts from your RMM. And these queues can contain many thousands of tickets.

This represents a lot of wasted work for TopLeft and Autotask to sync this data, and in rare cases it could cause you to exceed your Autotask API call limits.

TopLeft now offers a way to specify the queues from which we sync tickets. This is available in the admin section on the Autotask Queues to Sync page.

Just select the queues from which to sync tickets. You can still elect to sync tickets from all queues by making no selection.