4 years ago
Easier time entry when changing a ticket status
When using the time entry form in Kanban to log time and change a ticket's status at the same time, you may have seen errors about time entries not being allowed in the ticket's status. This would happen if time entry was prohibited in the ticket's new status.
But that's now a thing of the past because Kanban is smarter about how it logs your time and changes the ticket status. As long as either the ticket's current status or the new status allows time entry, Kanban will enter the time in the right order. You don't have to worry about it any more.
This applies to both ConnectWise and Autotask mode.