To make it even easier for technicians to track and record time on ConnectWise and Autotask tickets, now you can trigger automatic functions when a ticket is dragged to a column.

One or both of these automatic functions can be configured:

1. Start timer on drag- after dragging a ticket to a column, the ticket timer starts automatically
2. Open time entry on drag- after dragging a ticket to a column, the time entry dialog is opened automatically

These options can be configured independently on each column of a Kanban board. The most common usage would be for the In Progress column.

The options are available in the Advanced Options section of the column editor.