Ticket "customer updated" field is cleared when the technician reviews note
ConnectWise tickets have a "customer updated" field indicating if the customer has submitted new information since the last time an assigned technician reviewed the ticket. These tickets are shown with bold titles in TopLeft.
Now in TopLeft, when an assigned technician views the notes on a ticket, the customer updated field is automatically cleared.
To view the notes on a ticket, click the ... menu and then click Show Notes.