12 Weeks to Kanban
14 articles
- 12 Weeks to Kanban - How to use Kanban in your MSP with ConnectWise or Autotask
- Kanban vs. Traditional PSA Methods
- Week 1: Identify and Describe One Organizational Workflow for Kanban
- Week 2: Create a TopLeft Kanban Board for the Workflow Described in Week 1
- Week 3: Select Members To Hold Two Kanban Roles
- Week 4: Begin Using Kanban for the Workflow
- Week 5: Begin a Daily Meeting
- Week 6: Handle Urgent Work
- Week 7: Define Done for Ready Tickets
- Week 8: Handle Unassigned Started Tickets
- Week 9: All Work Is Prioritized Except Real-Time Level 1 Support
- Week 10: Use Work-In-Progress Minimums and Maximums
- Week 11: Emphasize Neglected Work
- Week 12: Review Everything